Automotive Service Association of Michigan - Serving the automotive service industry in Michigan!

P.O. Box 10099
Lansing, Michigan 48901-0099
(517) 484-2950 • (800) 451-2726
Fax: (517) 484-4950
in...@asamichigan.com

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The information that is submitted will be saved at the ASA of Michigan database for three years. If the complaint is forwarded to the state of Michigan, some information may be deemed "public access."

ASA of Michigan will only share some or all of this information with the repair facility involved, the insurance company that is involved, or the state of Michigan only. Consumer information is not made available to public access on this Web site.

A copy of this report may be forwarded to the state of Michigan, either to the Bureau of Regulatory Services (B.R.S.) or to the Office of Financial and Insurance Services (O.F.I.S.).

Consumer Information
Name
Address
City
State
Zip
Daytime Phone
Evening Phone
Repair Facility Information
Repair Facility
Shop Representative
Address
City
State
Zip
Insurance Company Information
Insurance Co.
Insurance Claim No.
Insurance Co. Representative
Date of Loss
Insurance Co. Phone

Complaint About Repair Facility

Facility not licensed
Facility did not provide written estimate
Inaccurate description of repairs performed
Did not itemize list of damages
Unprofessional behavior
Work was not authorized by owner of vehicle
Did not replace parts that were invoiced on repair order
Repairs were not performed in a timely manner as told
Did not communicate repairs with me
See comments below

Complaint About Insurance Company

Claim was not handled in a timely manner
Unprofessional behavior
Directed me to a facility that I did not want to go to
Coverage was different that I had been told
Did not send me a copy of the estimate
Did not authorize proper repairs for my vehicle
Safety issues were not addressed in claim
Refusal to re-inspect vehicle
Did not pay the entire claim
Delayed repairs
Betterment was overstated and/or not explained
See comments below

Comments:

This complaint was filed by (Must be filled out or complaint will be disregarded)
Name
Date